The first place to look, if you haven't already done so, is the Holiday Lights page. It gives a general description of the program and includes links for downloading trial versions, ordering, sending gift copies, adding bulbs and music, and more.

If you can't find the answer there, or you need more information, this page lists frequently asked questions (FAQs) you might have about Holiday Lights for Windows. Just click on the question or problem below to see the answer.

You can browse through all the questions, or jump directly to any section of this page:

The Top 3 Questions
Installing and Removing Holiday Lights
Updating Holiday Lights
Paying and Entering the Serial Number
Using Bulbs
Using the Screen Saver
Playing Music
General Questions

 
The Top 3 Questions

• I paid for Holiday Lights, but I've misplaced my serial number. Can you send it to me?

• After I paid for Holiday Lights, I lost the program because I reinstalled Windows. How do I get Holiday Lights back?

• I've used the trial version of Holiday Lights, but I don't want to buy it. How do I permanently remove it?

 
Installing and Removing Holiday Lights

• How do I download and install Holiday Lights for Windows?

• After I paid for Holiday Lights, I lost the program because I reinstalled Windows. How do I get Holiday Lights back?

• I've used the trial version of Holiday Lights, but I don't want to buy it. How do I permanently remove it?

• I've downloaded Holiday Lights, but nothing seems to happen — it isn't installing.

• When installing, I see a message saying that CTL3D32 is not the right version — it's for Windows NT systems.

• When installing Holiday Lights or a Picture Pack, I see a message saying "Corrupt installation detected".

• When installing, I see a message saying the installer expects a new version of Windows. Why?

• How do I move Holiday Lights from one computer to another?

 
Updating Holiday Lights

• How do I know which version I'm using?

• How do I upgrade if I'm using a previous version?

• Do I have to pay an upgrade fee if you release a new version?

• Will upgrading Holiday Lights erase my existing add-on bulbs, music, pictures, or saved settings?

• Even though the help says it won't happen, it looks like Holiday Lights erased my add-on bulbs, music and pictures when I upgraded.

 
Paying and Entering the Serial Number

• How much does Holiday Lights cost?

• How do I pay for Holiday Lights?

• Do you send a disk when I order?

• Can I use Holiday Lights on more than one computer (for example, at home and at work)?

• I paid for Holiday Lights, then I reinstalled it. Why is it asking me to pay again?

• I paid for Holiday Lights, but I've misplaced my serial number. Can you send it to me?

• I'm trying to enter my serial number, but the program won't accept it. Why not?

• After I paid for Holiday Lights, I lost the program because I reinstalled Windows. How do I get Holiday Lights back?

 
Using Bulbs

• How can I put the bulbs on top of other windows so they're always visible?

• How do I prevent America Online from covering the bulbs?

• I don't like bulbs on my desktop all the time. How can I use Holiday Lights only as a screen saver?

• Using Holiday Lights 5 with bulbs "On Top" makes my desktop icons flash. Why?

• Why are some of the bulbs "fuzzy", distorted, or the wrong color?

• Add-on bulbs I download appear upside down on the screen! How do I fix this?

• The spaces between my bulbs have a black background (rather than being transparent). What can I do?

• When I try to install a bulb, a box appears asking me what program to open it with. Why?

• I see a message saying a bulb can't be installed because a bulb of the same name already exists. Why?

• How do I remove a bulb file I've added?

• Why do bulbs work on the top and bottom of my screen, but not the sides?

• How do I create my own bulbs?

• I uploaded a Holiday Lights bulb, but it never appeared on your Web page. Why not?

 
Using the Screen Saver

• The Holiday Lights screen saver isn't listed in the Display control panel, so the screen saver doesn't work. Why not?

• Why do the screen saver picture packs say I need a newer version of Holiday Lights?

• All screen saver animations (except falling snow) only display as a black silhouette. What can I do?

• Can I change the background color of the screen saver?

• I don't like bulbs on my desktop all the time. How can I use Holiday Lights only as a screen saver?

 
Playing Music

• Why is nearly all the included music for Christmas? Can I add music for other holidays?

• How do I download and add free music to Holiday Lights for Windows?

• Why can't I hear any music?

• Why is the Music Box completely empty?

• Why do some of the songs sound off-key?

• How do I remove a MIDI file I've added?

 
General

• Holiday Lights slows down my computer whenever it's running. What can I do?

• Holiday Lights crashes my computer. What can I do?

• I see a message saying that "Holiday Lights Helper DLL" is missing.

• I see an error message about explorer.exe when I shut down my computer.

• Is Holiday Lights year 2000 (Y2K) compliant?

 
If you can't find the answer to your question after reading these pages, please contact us at support@tigertech.com for assistance.